Privacy policy
1. Introduction
We are committed to protecting your privacy and handling your personal data in a transparent and secure way. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our website or services.
This policy applies to consumers who visit our website, request valuations, register for auctions, or otherwise interact with us.
2. Who We Are
We are an auctioneering business based in England, providing valuation and auction services to consumers.
For the purposes of data protection law, we are the data controller of your personal information.
3. Personal Data We Collect
We may collect and process the following types of personal data:
Identity data – such as your name
Contact data – such as your email address, telephone number, and postal address
Account and registration data – where you register with us or an auction platform
Transaction-related data – relating to valuations or auction participation
Technical data – such as IP address, browser type, and device information
Communications – emails or messages you send to us
We do not knowingly collect data from children.
4. How We Collect Your Data
We collect personal data when you:
Contact us via our website, email, or telephone
Request a valuation
Register for or participate in an auction
Use our website (via cookies and similar technologies)
Some data may also be collected through third-party auction platforms.
5. How We Use Your Personal Data
We use your personal data to:
Provide valuation and auction services
Communicate with you about enquiries or auctions
Administer auction registrations and related services
Comply with legal and regulatory obligations
Improve our website and services
We will only use your data where we have a lawful basis to do so.
6. Lawful Bases for Processing
Under UK GDPR, we rely on the following lawful bases:
Performance of a contract – where processing is necessary to provide our services
Legal obligation – where required by law
Legitimate interests – to operate and improve our business
Consent – where you have given clear permission (for example, marketing communications)
7. Auction Platforms and Third Parties
We use third-party auction platforms, including but not limited to:
The Saleroom
Bidspotter
Invaluable
Easy Live Auction
These platforms act as separate data controllers and process your data under their own privacy policies. We are not responsible for their data handling practices.
We may also share data with professional advisers, service providers, or regulators where required.
8. Marketing Communications
We may contact you with information relevant to our services where permitted by law.
You can opt out of marketing communications at any time by contacting us or using the unsubscribe option provided.
9. Data Security
We take appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, misuse, or disclosure.
10. Data Retention
We retain personal data only for as long as necessary for the purposes for which it was collected, including legal, accounting, and regulatory requirements.
11. Your Data Protection Rights
You have the right to:
Access your personal data
Request correction of inaccurate data
Request erasure of your data
Object to or restrict processing
Request data portability
Withdraw consent at any time (where consent is relied upon)
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).
12. Cookies
Our website may use cookies to improve functionality and user experience.
You can manage or disable cookies through your browser settings. Further details may be set out in a separate Cookie Policy.
13. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will apply from the date of publication.
14. Contact Us
If you have any questions about this Privacy Policy or how we handle your personal data, please contact us using the details provided on our website.